FAQ

Orders ship from the United States. Standard shipping is free to eligible U.S. addresses, with no minimum order. We do not offer international shipping. Enter your delivery address at checkout to check eligibility.

Order processing takes 1–3 business days. Standard transit takes an estimated 3–5 business days after dispatch, for an estimated total of 4–8 business days. Business days are Monday through Friday, excluding public holidays.

See our Shipping Policy for details.

We email tracking information after dispatch. If you need to correct your address, contact us promptly with your order number. We’ll check whether the address can still be changed before dispatch.

Check the measurements, mounting method, and compatibility information on the product page. For door hardware, measure the relevant gap or clearance. For curtain rod brackets, check the rod and the window trim where the bracket will sit. If you’re unsure, send us the product name and your measurements before ordering.

Installation requirements vary by product and mounting surface. Check the product page for the installation method and what comes in the package.

You may request a return or exchange within 30 days of delivery, including if you change your mind or receive a damaged, defective, or incorrect item. Email us with your order number before sending anything back so we can provide instructions.

We cover shipping for eligible returns and do not charge a restocking fee. We issue refunds to the original payment method within 3 business days of receiving the return. Your payment provider may take additional time to post the credit.

See our Return and Refund Policy for details.