Return and Refund Policy

30-Day Returns and Exchanges

You may request a return or exchange within 30 days of delivery. We accept requests if you change your mind or if an item arrives damaged, defective, incomplete, or different from what you ordered.

How to Start a Return

Email support@trimsteadhardware.com with your order number, the item you wish to return, and whether you want a refund or an exchange. If there is a problem with the item, please describe it so we can help.

Contact us before mailing your return. We’ll provide return instructions and arrange return shipping at no cost to you.

Return address:
Trimstead Hardware
788 Oakwood Drive
Lebanon Junction, KY 40150
United States

Return Shipping and Fees

Trimstead Hardware covers return shipping for eligible returns, including change-of-mind returns and returns involving damaged, defective, or incorrect items. We do not charge a restocking fee or a return processing fee.

Pack the item securely and include any parts and accessories supplied with it. Keep the shipment tracking information until your return is complete.

Exchanges

If you would like an exchange, tell us which item you want when you contact us. Exchanges are subject to availability. If the requested replacement is unavailable, we can refund the returned item to your original payment method.

Refund Timing

We issue refunds to the original payment method within 3 business days of receiving the return. Your bank or payment provider may take additional time to show the credit in your account.

If you have questions about your return or refund, email support@trimsteadhardware.com with your order number.