Terms of Sale

1. Products and compatibility

Before ordering, review the product description, listed measurements, mounting method, and included parts. Check that the product is suitable for your door, window trim, furniture, or mounting surface. If an item arrives damaged, defective, or different from what you ordered, contact us for help under our Return and Refund Policy.

2. Prices, payment, and order totals

Prices are shown in U.S. dollars. Before submitting your order, review the items, quantities, shipping address, and total displayed at checkout. Use a payment method you are authorized to use. If we cannot fulfill an item, we will notify you and refund any payment collected for that item.

3. Changes and cancellations

If you need to change or cancel an order, email us as soon as possible with your order number and the requested change. We’ll check whether it can still be made. If the order has already shipped, you may request a return under our Return and Refund Policy.

4. Shipping and delivery

Orders ship from the United States. Standard shipping is free to eligible U.S. addresses, with no minimum order. We do not ship internationally. Processing takes 1–3 business days, followed by an estimated 3–5 business days in transit, for an estimated total of 4–8 business days. We email tracking information after dispatch.

See our Shipping Policy for delivery details and help with shipment issues.

5. Returns, exchanges, and refunds

You may request a return or exchange within 30 days of delivery. Contact us before mailing your return so we can provide instructions and arrange return shipping. We cover shipping for eligible returns, including change-of-mind returns, and do not charge a restocking fee.

Exchanges are subject to availability. We issue refunds to the original payment method within 3 business days of receiving the return. Your payment provider may take additional time to post the credit.

6. Related policies and consumer rights

Our Terms of Service describe use of the store, and our Privacy Policy describes how we handle personal information. Nothing in these Terms of Sale limits consumer rights that cannot be waived under applicable law.